Articles

"The WebSocket handshake failed" when using the cPanel Terminal

In the event that you receive an error message stating Error: The WebSocket handshake failed when...
Do you offer MultiPHP?

MultiPHP is cPanel's properitory software that enables users to change their PHP version and...
Do you offer SSH/Shell access?

Yes! Jailed SSH access is available for all plans, at no extra cost.
Do you offer a website builder?

We offer two site builder options. 1) Sitejet, accessible via cPanel -> Domains -> Sitejet...
Do you offer an easy way to install scripts/software?

We certainly do! Our servers come equipped with the industry leading Softaculous script...
Does your platform support Magento?

As of the time of writing (February 20th 2025), even the latest version of Magento (2.4.7-p4)...
Full list of features

Below is a list of all the options that will be available within your cPanel account (for all...
How do I access cPanel, WHM and/or Webmail?

There are three separate login areas, consisting of cPanel, WHM, and Webmail. cPanelThis is the...
How do I add a domain to my cPanel account?

First of all, it's important to note the difference between Sub Domains and Addon Domains Sub...
How do I change my cPanel password?

If you've forgotten or lost your cPanel password, you may follow the below steps to reset it:1)...
How do I change my primary domain?

To change an account's primary/main domain for a shared hosting plan, please open a support...
How do I check (and change) my PHP version?

We offer PHP 5.6, 7.0, 7.1, 7.2, 7.3, 7.4, 8.0, 8.1, 8.2, 8.3 and 8.4, which can be adjusted in...
How do I connect to FTP?

Firstly, you need to make sure you have an FTP client installed. We recommend using...
How do I create a cron job?

Creating a cron job is easily done via your cPanel control panel area. Once logged in to cPanel,...
How do I create a database?

You can create MySQL Databases via your cPanel account. There is an excellent guide on the...
How do I customize my PHP resource limits?

We offer the ability to customize your PHP settings, which includes the ability to change PHP...
How do I enable Redis or Memcached on my cPanel hosting account?

If you have an Ethernet Servers shared hosting plan and would like to enable Redis or Memcached,...
How do I enable a PHP module?

We offer the ability to customize your PHP settings, which includes the ability to enable/disable...
How do I find my account IP address?

If (for example), you're using third-party DNS/name servers (i.e. Cloudflare, ClouDNS, etc),...
How do I install an SSL certificate?

You may sometimes receive messages in your browser that include, but are not limited to: "Your...
How do I redirect my domain to show https://www in the URL bar?

Let's say you have the domain ethernetservers.com and wish to have it automatically redirect to...
How do I secure my site?

These are some of the things we recommend you do to help secure your website. Keep...
My site is being slow, what should I do?

If your website is being slow, we suggest doing the following: Try to access your domain...
My site is displaying errors, help!

Errors can appear on websites for a number of reasons. Usually, these issues are quick to...
Resource Limits

To provide a stable and high-performance hosting environment, each Shared Web Hosting account has...
What name servers should I use for my website?

The name servers / nameservers vary depending on the server that your account is on. There are...