How are tickets answered? Print

23682

Support tickets are a fantastic way to offer fast and effective support for any technical difficulties, pre-sales inquiries, and billing questions.

Ethernet Servers answers tickets based on the oldest last reply time.

This means that a ticket that has been open for, for example, 10 minutes, will be answered before a ticket that has been open for 5 minutes, allowing us to get support to customers who have been waiting the longest.

Each time a ticket is replied to, the counter will be reset, and for this reason, we ask that a ticket is only replied to if more information is being added, as replying will slow down the response time, and, our goal is to offer fast and effective support to everyone.

Was this answer helpful?

Are there any contracts? None at all! If you wish to sign up (even if just for a few minutes) to see how things work out,... I have a question or problem, what do I do? If you've any questions, concerns, problems or just want to say hello, feel free to contact... How many visitors will my account/server be able to handle? Such questions are impossible to answer on the basis that all websites are different. Let's... Do you offer WHMCS licenses? We do not offer WHMCS licenses at this time. Do you offer Dedicated IP's and/or Additional IPs? VPS Hosting: These plans include at least one dedicated IP address, but additional are available...

« Back

We've worked with 25,506 customers in 143 countries - come & join us!

C I Wing September 19, 2024

"Support is brilliant"

Highly recommending Ethernet Servers, top notch and support is brilliant. Go for it as I am using the VPS already.

Paola Meyer September 5, 2024

"Splendid service"

All tickets are handled in timely manner. One of the best customer attentions I've had in the last 15 years. I wholeheartedly recommend ethernetservers.com for their splendid service.

Robin Gupta September 3, 2024

"Very happy"

I've been using Ethernet Servers since 2014, and they’ve always provided excellent service. I have many shared hosting accounts with them, and for the past five months, I’ve also been using their managed dedicated servers. What really stands out is their support. George, who I respectfully call Sir, is always there when I need help. He’s very knowledgeable and professional, and his assistance has made a big difference for me. If you’re looking for affordable and reliable web hosting, I highly recommend Ethernet Servers. They’ve been great to work with, and I’m very happy with their service. Thanks for everything!

David August 9, 2024

"Service is excellent"

The service is excellent. George went above and beyond. In this day and age, it is very nice to have a real person that I can deal with rather than a chatbot or some nameless/faceless tech support department as is often the case at other hosting providers. Highly recommended.

Products

Solutions

Help & Support

Miscellaneous